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Problem solving with a hammer

Very true quote for those in software development

February 1, 2019 |  matthew-townsend

Nailed it >.<

Passionate product owners tend have a strong belief in the power and abilities of the products they look after – and that’s a good thing, usually the result of a lot of hard work, vision and a real understanding of challenges clients face.  But that belief can also be a weakness that produces poor outcomes if they start to view each clients problems as one nail after the other OR the approach to solving said problems, is the same each time, for each nail.

Working closely with some product owners recently, I was reminded of the ‘Law of the instrument‘ and Maslows quote.

Law of the Instrument - if the only tool you have is a hammer, you tend to see every problem as a nail
Law of the Instrument – “If the only tool you have is a hammer, you tend to see every problem as a nail”

Now I’m not sure which it is, whether its a case of starting to view their product as a hammer to seemingly solve every clients problems the same way or its the same approach taken to solving client challenges – a sub optimal outcome is the same.

Square peg syndrome

The other possibility of course, is simply suffering from square peg syndrome, where that belief in the product is so strong that regardless of the hole we’re trying to find a solution for, the answer is always the square!

Product Owner Problem Solving
Product Owner Problem Solving

About the author

Matthew Townsend on EmailMatthew Townsend on Linkedin
Matthew Townsend
Advice Technology Consultant | Digital Advice at Create Something
Matthew is an experienced and innovative Xplan consultant and developer, having worked on and developed some of the largest advice projects in the industry. Passionate about building great experiences in xplan that enable businesses and clients to get the most out of this powerful software.
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